Privacy Policy

Dustrix Cleaning is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with UK GDPR and other applicable privacy regulations.

Last updated: 16/06/2025

1. Who We Are

Dustrix Cleaning is a cleaning service provider based in London, offering domestic, commercial, and specialist cleaning services.

Registered Business: Dustrix Cleaning Ltd

Email: info@dustrixcleaning.co.uk

Website: www.dustrixcleaning.co.uk

2. What Information We Collect

We may collect and store the following information when you interact with our website, book services, or contact us:

Full name
Email address
Phone number
Property address
Type of service requested
Booking and payment history
Notes related to your service preferences

3. How We Use Your Information

We use your information to:

Provide and manage our cleaning services
Send appointment confirmations and follow-ups
Communicate with you about quotes, bookings, and updates
Respond to your inquiries and customer support needs
Process deposits, payments, and invoices securely
Improve our services and customer experience

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We collect and process your data only when we have a legal basis to do so under the UK GDPR, such as:

You have given explicit consent (e.g. booking a service)
It’s necessary to fulfil a contract (e.g. delivering the agreed cleaning service)
We have a legitimate interest (e.g. to follow up or maintain booking records)

5. How We Protect Your Data

We use secure systems all of which are GDPR-compliant and use encryption to protect your data.

Access to customer information is restricted to staff who need it
Our forms and data storage are encrypted and password-protected
Data is stored only as long as necessary for legal and operational reasons

6. Third-Party Services

We use trusted third-party platforms to run our business:

Stripe (for secure payments)
Jotform (for quotes and bookings)
Google Workspace (for business emails and booking sheets)

These platforms are GDPR-compliant and handle data securely.

7. Your Rights Under GDPR

You have the right to:

Request access to the personal data we hold about you
Correct any inaccuracies
Request deletion of your data (where legally possible)
Object to how we use your data
Withdraw consent at any time

To exercise your rights, email: info@dustrixcleaning.co.uk

8. Cookies

Our website may use basic cookies to help track user interaction and improve website functionality. These do not store personal information and can be disabled in your browser.

9. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page and effective immediately.

Last updated: 16/06/2025

Contact Us

If you have any questions or concerns about this policy or your data, please contact:
info@dustrixcleaning.co.uk

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