Terms & Conditions

Dustrix Cleaning – Client Terms & Conditions

Last Updated: 16/06/2025

By booking any service with Dustrix Cleaning, you agree to the following terms and conditions. These policies are designed to ensure clarity, fairness, and a smooth experience for all parties.

1. Bookings & Deposits

• All bookings require a non-refundable deposit to secure your appointment. This will be deducted from the final balance.
  
  

• The remaining balance is due upon completion of the service, unless agreed otherwise in writing.
  
  

• Prices may vary depending on the property’s size, condition, access, and additional services requested.
  
  

2. Cancellations & Rescheduling

• To cancel without charge, you must notify us at least 24 hours in advance.
  
  

• Cancellations with less than 24 hours’ notice will result in your deposit being forfeited.
  
  

• You may reschedule once without penalty, provided you notify us more than 24 hours in advance.
  
  

3. Property Access

• Clients must ensure our cleaners can access the property at the scheduled time (e.g. via key, code, concierge, or by being present).
  
  

• If access is not possible, the appointment will be marked as a missed service, and the deposit will be forfeited.
  
  

4. Client Responsibilities

• Please notify us of any hazards, limitations, or specific cleaning instructions prior to the appointment.
  
  

• All valuables, breakables, and sensitive materials should be safely secured or removed.
  
  

5. Scope of Service

• Dustrix Cleaning guarantees a professional cleaning service to a high standard.
  
  

• We are not liable for pre-existing damage, staining, mold, or wear and tear.
  
  

• Services like mold removal, pest treatment, or repair work are not included in general cleaning. We may offer related services at an additional cost — please ask if unsure.
  
  

• We provide cleaning products, gloves, cloths, and essential tools, but kindly request clients to provide:
  
  

  • A working vacuum cleaner
    
    

  • A mop & bucket
    
    

  • A step ladder if high-level cleaning is required
    (Please inform us in advance if you cannot provide these. A surcharge may apply.)
    
    

6. Add-On Services

• Optional extras (e.g. oven, fridge/freezer, inside windows, laundry) must be booked in advance or authorised on the day.
  
  

• These will be charged separately and added to your final invoice.
  
  

7. Pets

• Please inform us if pets are on the premises.
  
  

• While we take reasonable precautions, Dustrix Cleaning is not liable for pet-related incidents or disturbances during the service.
  
  

8. Damage & Liability

• Our team is fully insured and trained to work safely and respectfully.
  
  

• Any accidental damage must be reported within 24 hours of the service.
  
  

• We are not responsible for damage due to faulty appliances, poor installations, or fragile surfaces.
  
  

9. Satisfaction Guarantee

• If you are not satisfied with the service, notify us within 24 hours of the clean. We will investigate the issue and, at our discretion, may offer a return visit or partial refund.
  
  

• We do not offer refunds outside of this timeframe unless a serious issue is clearly documented.
  
  

10. Privacy Policy

• All personal data is handled in accordance with our Privacy Policy, available on our website. We do not sell or share your information with third parties.
  
  

11. Terms of Use

• These terms may be updated at any time. Continued use of our services implies acceptance of the most recent version of the terms.
  
  

📩 Contact Us

For questions, concerns, or to report an issue, please contact:
📧 info@dustrixcleaning.co.uk